Data Manager

Experience – 3 to 4 years 

JOB RESPONSIBILITIES

• Creating and enforcing policies for effective data management
• Formulating management techniques for quality data collection to ensure adequacy, accuracy, and legitimacy of data.
• Devising and implementing efficient and secure procedures for data management and analysis with attention to all technical aspects
• Establish rules and procedures for data sharing with upper management, external stakeholders etc.
• Support others in the daily use of data systems and ensure adherence to legal and company standards.
• Assist with reports and data extraction when needed.
• Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.)
• Ensure digital databases and archives are protected from security breaches and data losses.
• Troubleshoot data-related problems and authorize maintenance or modifications.

Client Management:

• Relationship Building: Cultivate and maintain strong relationships with existing clients, understanding their needs and challenges.
• Client Communication: Regularly communicate with clients to provide updates, address inquiries, and gather feedback.
• Issue Resolution: Act as the main point of contact for client issues, coordinating solutions across internal teams.

Team Management:

• Training and Coaching: Provide comprehensive training on cold calling techniques, script delivery, objection handling, and product knowledge.
• Performance Monitoring: Continuously monitor team performance, offering feedback and guidance to improve cold calling outcomes.
• Motivation and Morale: Foster a positive and motivated team environment that encourages productivity and professional growth.
• Workload Allocation: Assign leads, campaigns, and responsibilities to team members based on their strengths and expertise.

Requirements and skills

• Proven experience as data manager on data projects in the Indian market
• Excellent understanding of data administration and management functions (collection, analysis, distribution etc.)
• Experience of contact generation & QA process
• Familiarity with modern database and information system technologies
• Proficient in Excel sheets – formulas, pivot etc.
• An analytical mindset with problem-solving skills
• Excellent communication and collaboration skills
• Good team player with ability to groom team members