Company: TSL Consulting Pvt Ltd
Location: Shivajinagar, Pune
Work Schedule: 5 days per week, Work From Office only
Salary: As per market standards
Preference: Male candidates and immediate joiners preferred
Job Description:
We are seeking a highly skilled and motivated individual to join our team as an Outbound Sales Quality Analyst and Training Specialist. In this dual role, you will play a critical part in ensuring the highest standards of quality in outbound calls handled by our resources, while also providing comprehensive training on call handling, IT solutions, and consultative selling techniques.
Responsibilities:
- Conduct Quality Assessments: Regularly assess outbound calls made by our sales team to ensure adherence to company standards and best practices.
- Criteria Development: Develop and implement quality evaluation criteria and metrics to gauge the effectiveness of outbound calls and identify areas for enhancement.
- Feedback and Coaching: Provide detailed feedback and coaching to sales team members based on quality assessment findings, with a focus on improving performance and fostering continuous growth.
- Training Program Development: Collaborate with sales and training teams to design and deliver comprehensive training programs covering call handling techniques, IT solutions, and consultative selling strategies.
- Customization of Training Materials: Customize training materials and resources to address specific needs and challenges identified through quality assessments.
- Industry Awareness: Stay updated on industry trends and advancements in IT solutions to ensure training content remains relevant and up-to-date.
- Subject Matter Expertise: Serve as a subject matter expert on outbound call quality and sales training, offering guidance and support to sales team members as required.
- Performance Monitoring: Monitor and analyze performance metrics related to outbound call quality and training effectiveness and provide recommendations for improvements and adjustments as needed.
Your role will be pivotal in maintaining the excellence of our outbound sales efforts and ensuring our team members are equipped with the necessary skills to succeed. If you’re passionate about driving performance and fostering growth, we’d love to have you on board.
