Companies and consumers are embracing digital change at scale. With customer experience turning more personal by the minute, technology-aligned frameworks are saturating the functional landscape, streamlining and integrating business units into a digital whole. To keep up with evolving trends, businesses are leveraging virtual resources to deliver well-architected digital journeys. Marketing, for example, has cultured …
Organizations across the globe acknowledge that the customer landscape has radically and rapidly transformed over the years, to remain relevant marketers are left with little choice but to move forward fearlessly. Their responsibilities have expanded over time to include metrics like cross-sell, upsell, customer engagement, revenue, etc along with inquiries, responses, and impressions. More and …
Why should brands allow the revenue driver seat to be occupied by marketers? Read More »
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